Privacy Policy.

Privacy Policy for Solution ERP Software

Last Updated: 03 Nov 2023

Welcome to Solution ERP Software. We are committed to protecting the privacy of our customers and ensuring the responsible use of customer data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our software and services. By using our software, visiting our website, or accessing our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

In the course of providing our software and services, we may collect the following types of personal information:

Contact Information: Including but not limited to your name, email address, mailing address, and phone number.
Account Information: When you create an account with us, we collect details such as your username, password, and other registration information.
Payment Information: For any purchases or subscriptions, we collect payment details, which may include credit card numbers or other payment account information.
Usage Information: We track how you use our software and website, such as the features accessed, time spent, and other related analytics.
Communication Data: We gather information when you interact with our customer support, leave feedback, or communicate with us in any other way.


2. How We Use Your Information

The information we collect is used for the following purposes:

Service Provision: To provide, maintain, and enhance our software and services.
Personalization: To tailor your experience with our software and website, such as by offering personalized features or recommendations.
Communication: To communicate with you regarding your account, transactions, security updates, and product information.
Improvement: To understand how our software and services are used and to improve their functionality based on user feedback and usage patterns.
Legal Compliance: To comply with legal requirements and to protect our rights and the rights of our users.


3. Information Sharing

We may share your personal information under certain conditions:

Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
Legal Obligations: We may disclose your information if required by law or if we believe in good faith that such action is necessary to comply with legal obligations or protect the safety of our users.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.


4. Your Choices

You have control over your personal information and how it’s used:

Access and Update: You can access and update your personal information through your account settings.
Opt-Out: You may opt out of marketing communications by following the unsubscribe instructions provided in these communications.


5. Security

We employ a variety of security measures to protect the integrity and confidentiality of your personal information. However, no system can be completely secure, and we cannot guarantee absolute security.

6. Children’s Privacy

Our software and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.

7. Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time. We will post any changes on this page and encourage you to review our policy periodically.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at info@solutionerp.co.

FAQs.

Nobody is born understanding how ERP systems work or the many mission-critical benefits they can offer your business. We know you want to work smarter, you want to connect and access more of your data and use it as fuel driving productivity, better decision-making, continual process improvement, operational efficiency, and much more. We also know that you and your business are unique, and that while choosing and implementing an ERP system may indeed be mission-critical, it also anything but “one-size-fits-all.” It takes a conversation, and more…

Every ERP provider will make arguments about why you should choose them: they have the most advanced technology, they are highly flexible, and they are proud to tell you about their exceptional customer satisfaction. But when selecting a software provider, do you know what—statistically—will be the deciding factor? The people. Or more specifically, your instincts. Who do you trust the most? Who understands your specific business processes and can improve them in such a way that your business gains a competitive edge? Our customers choose SOLUTION’S because they trust our people to support them, uncover the best possible solutions, and help their business grow.

SOLUTION’S ERP’s multi-tiered architecture, which separates your customizations from the business and database layers of the system, allows for smooth upgrades from older versions of the software. The independent components eliminate the need for rewriting previously developed custom programs, screens, and reports. The software operates with five layers, each of which serves a specific function:

  • Database Layer: Secure data storage
  • Business Layer: Core ERP functionality
  • Customization Layer: Allows you to upgrade SOLUTION’S even after customizing
  • Presentation Layer: Manages a custom view of your data
  • Web Services Layer: Connects SOLUTION’S to third party services and applications

On the SOLUTION’S website, you can find a large number of references from various industries, including custom manufacturing, industrial machinery, electronics, automotive, metal fabrication, distribution, biomedical, serial production, process industry, professional services and more. SOLUTION’S has more than 8 years of experience in a wide range of industries, and the best practice knowledge that comes with that experience. That’s why SOLUTION’S understands the specific requirements of your industry and the solutions you need.

Yes. The BI solution is deeply integrated into the SOLUTION ERP software, allowing you to run a wide variety of detailed reports on your ERP data.

SOLUTION ERP is a solution that caters to your company’s specific business needs by allowing you to make customizations. SOLUTION ERP software can be customized as much or as little as a company desires, and can be fine tuned after implementation. Since SOLUTION ERP’s infrastructure was designed in three isolated layers, users are able to upgrade their system while still keeping all of their customizations in tact. The flexibility of SOLUTION ERP is ideal of custom manufacturing who have specific business requirements that could not be met by an out-of-the-box solution. SOLUTION ERP software is extremely adaptable to evolving business trends, allowing the solution to change and grow as your business grows.

An ERP system is a critical business application and should be installed alone on a dedicated server (physical or virtual). SOLUTION can be hosted on premise or in the cloud.

The number of simultaneous users, the degree of customization, and the level of automation influence the required system requirements. Special attention must be paid to the system components, including processors, memory, disk configuration, and data backup. Throughout the selection and implementation process, SOLUTION tech experts can help you figure out what hardware configuration is right for you.

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